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Returns

The Piano Guys Return Policy:

Within 30 days of our ship date (located on your invoice) you may return any of the following items purchased from The Piano Guy Web Store: 
  • books in their original, 'resale-able' condition
  • audio CDs
  • video DVDs
  • and any other merchandise in new condition

for a full refund of the purchase price. The shipping and handling fees will not be refunded.

When returning an item, we recommend you use a trackable method. Please be sure to include a copy of your invoice or simply your name and email address if copying the invoice is not convenient.

Return product(s) to the address below:

Houston Enterprises
Returns/Piano Guy Products
6320 Rucker Road, Suite E
Indianapolis, IN 46220

Upon receipt of all the course materials, a credit in the amount of purchase price of the item(s) will be made to your account. We will send you an email confirming the receipt of materials as well as the credit. Again, the shipping and handling fees will not be refunded.

If you are returning a defective product or an incorrect item you received as a result of our error, please call or contact us here to receive specific return instructions.

Please note that items that are returned to us unannounced more than 30 days after our ship date that we have not been contacted about will not receive a refund and will not be returned to you.

In short, feel free to contact us if you have some issue that needs resolving, so we can figure out the best way to proceed to help ensure everyone's satisfaction.