FAQ

1. When I submit credit card information online, is it secure?
2. How do I place an order?
3. How do you ship your products?
4. How long does it take to receive my order?
5. How do I contact you?
6. When do you charge my Credit Card?
7. Do you stock all the products on your web site?
8. What is your refund policy?
9. What forms of payment are accepted for online purchases?
10. Will I receive order confirmation via email?
11. How are shipping and handling calculated?
12. How can I purchase a gift certificate?

1. When I submit credit card information online, is it secure?

Some people are concerned about submitting their credit card information over the Internet. In response to this concern, we provide a secure protocol for ensuring private transactions. All of our order form pages are secure. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

If you still prefer not to use your credit card to order securely online, place the order as normal and when you get to the payment option screen you will be given 4 different payment options. Choose the one best for you and continue with your order and you will receive instructions on how to finish and send us your check or money order or even fax it in.

Houston Enterprises, Inc.
6320 Rucker Rd, Suite E
Indianapolis, IN
46220

2. How do I place an order on line?

Ordering from Scott the Piano Guy Web Store is fast, safe, and convenient. We use a 3-step checkout process.

Step #1: Placing and finalizing the items in your shopping cart.

Simply look in the field titled "Categories" for the type of items you are looking for. Click on the one that interests you. You will then see images of available items in that category. To learn more about a specific product, just click on "see details" listed under the image of the product. Place the product(s) you wish to order in your electronic shopping cart by clicking on the 'Add to cart Go' button located beneath the product image. The shopping cart contains all the items you selected while shopping. During this step, you can add or delete items, and change quantities. Be sure to click on the "Update" button after making a change.

When you're ready to place an order or want to modify your shopping cart, just click the "View Cart" link located on the right side of every page under the "Your Cart" heading. After reviewing the contents of your cart click on "Checkout". For your convenience we do not require you to login until you want to actually place an order. So at this point if you have not logged in already, you will need to do so.
Find the Login/Logout category on the right hand side of your screen. You will need to click on "Login" if you are a returning customer or "register" if you are a new customer. Here you will complete personal and billing information. Click on the "submit" button when the form is completed.

Step #2: Completing shipping and billing information

Now you will select a delivery option.
We currently offer Fedex Ground Home Delivery for delivery within the United States.

Depending on your location and distance from Indianapolis, IN, your order should arrive between 2 - 6 business days from the date of your order.
For Canadian and other Foreign Orders we offer First Class International Mail or International Priority Mail. (the system will select the available choices based on weight)

Next you will select a payment method.
For your convenience we offer several choices:

Credit card: We accept Visa, MasterCard, Discover and American Express.
Check
Fax
Gift Certificates
Click the "continue, Go" button.

Step #3: Finalizing Payment information.

Follow specific on screen instructions, which will be displayed according to your chosen payment method. Click the "Submit" button. A confirmation of a successful order and an invoice will be displayed that you may print for your records. A copy of this invoice will also be e-mailed to your e-mail address.

3. & 4. How do you ship your products?

We currently offer Fedex Ground Home Delivery for delivery within the United States.

Depending on on your location and distance from Indianapolis, IN, your order should arrive between 3 - 8 business days from the date of your order.
For Canadian and other Foreign Orders we offer Airmail Letter-Post and Airmail Parcel-Post (the system will select the available choices based on weight).

5. How do I contact the Scott the Piano Guy Web Store?

You can contact us by any of the following 4 methods:

E-Mail: storemanager@scotthouston.com

Postal Mail:
Houston Enterprises
6320 Rucker Road, Suite E
Indianapolis, IN 46220

Telephone: 317-726-1901

Fax: 317-726-1902

6. When do you charge my Credit Card?

When we receive your order, the full amount of the order will be charged to your credit card. If for some unforseen reason, part of your order is unavailable, we will refund your credit card immediately.

7. Do you stock all the products on your web site?

We stock all items available at the Scott the Piano Guy Web Store. Occasionally there may be an item that is not immediately available for shipping. In this event the products that are available will be sent immediately, and at our cost we will ship the back-ordered product in a second follow up shipment.

8. What is your refund policy?

Within 30 days of our ship date (located on your invoice) you may return any of the following items purchased from Scott the Piano Guy Web Store: books in their original, 'resaleable' condition; unopened CDs, unopened DVDs; and any other merchandise in new condition with original packaging for a full refund of the purchase price. The S&H fee will not be refunded. If you are returning a defective product or an incorrect item you received as a result of our error, please call to receive specific return instructions. 1-888-826-8082 M-F 9:00 am - 4:00 pm Eastern Time Please note that items that are returned to us more than 30 days after our ship date will not receive a refund and will NOT be returned to you..

9. What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express and Discover for immediate processing. Checks may be mailed to us and credit card info may be faxed to us as well. The shopping cart checkout procedure allows you to select whichever payment method you prefer.

10. Will I receive order confirmation via email?

Yes, we will send you a message confirming your order, as well as another message when your order is completed and shipped. If you do not receive an email from the system, please call us to confirm your order as either your email provider is blocking our domain, or your mail allotment is full and we can find the message that was bounced back to us.

11. How are shipping and handling calculated?

Shipping and handling charges are calculated on the merchandise total weight and zone for each delivery address.

12. How can I purchase a gift certificate?

You have the choice to send a Gift Certificate via e-mail (recommended) or through the postal service. Gift Certificates can be redeemed online by following the instructions given with the certificate. We regret that gift certificates cannot be redeemed via phone.